Terms of Use · Haven

1. Agreement

These Terms of Use (“Terms”) are an agreement between you and Ivan K. (“we,” “us”), who provides Haven and publishes it under the name Syntree Labs. By creating an account or using Haven, you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use Haven.

The Haven app is licensed to you under Apple’s Licensed Application End User License Agreement (“Standard EULA”). These Terms add to the Standard EULA for the Haven service. If they conflict about the license to the app itself, the Standard EULA wins.

2. Who can use Haven

You must be at least 18 years old and able to enter into this agreement. Haven is offered in the United States, in English. There is no exception with a parent’s permission. If we learn that an account belongs to someone under 18, we will close it.

3. What Haven is

Haven is an AI wellness companion. You can check in with your inner weather, take short guided sessions with Jennie that are grouped into journeys, talk with Jennie freely, keep a journal and save small steps, with optional reminders on your iPhone. Features and content may change over time, as described in section 12.

4. Wellness, not medical or emergency care

Jennie is an AI wellness companion for adults. Haven supports reflection and everyday wellbeing, but does not replace qualified professional or emergency care. Haven does not monitor you or contact help on your behalf.

Haven and Jennie are not therapy, a therapist, a counselor, a doctor, a medical device or a diagnostic or treatment service.
Don’t use Haven to make decisions about diagnosis, medication, treatment, your safety or someone else’s wellbeing.
Inner weather words describe how you feel in the moment. They are not a diagnosis or an assessment.
Haven is not an emergency service. If you may be in danger, call 911 or your local emergency number. In the United States you can call or text 988 for the Suicide & Crisis Lifeline. Get help now in the app lists these lines and is always free.

You decide whether and how to act on anything in Haven, and when to seek support from people or professionals.

5. AI and Jennie

Jennie is an AI, not a person. Her replies, suggested small steps and notes are generated automatically and can be incomplete, unsuitable or wrong. Check what matters and use your own judgment.
AI features work only while you give Haven permission to send the information described in the Privacy Policy to its AI provider. If you decline or turn permission off, Jennie can’t reply, but your journal, weather check-ins, small steps, export, deletion and Get help now keep working.
AI output is not professional advice and is not reviewed by a person before you see it.

6. Your account

You sign in to Haven with Sign in with Apple. Keep your device and Apple account secure, and tell us if you think someone else used your Haven account. An account is for one person. Don’t share access in a way that gets around age, subscription, safety or security controls.

This website is informational. It has no accounts and does not provide Haven’s features.

7. Free and Pro

Haven is free to start. The free plan includes the Getting started journey in full, the first session of every other journey, free talk with Jennie up to a daily limit, the journal with one reflection from Jennie a week, inner weather, small steps, Get help now, data export and account deletion.

Haven Pro is an optional subscription. While your subscription is active it includes every session of every journey listed in the app and the other benefits named on the Pro screen, which lists what Pro includes before you buy.

To keep Haven reliable and affordable, we set usage limits, such as the daily limit on free talk, and may apply fair-use limits to Pro. The app shows when a limit is reached and when it resets. Limits never block Get help now, your saved data, export or deletion.

8. Subscriptions and billing

Haven Pro is sold through the App Store as a monthly or yearly auto-renewable subscription. Apple processes the payment under its own terms, and Apple’s purchase screen shows the price and billing period before you confirm.
Payment is charged to your Apple account when you confirm the purchase, or when a free trial ends.
Your subscription renews automatically for the same period unless you cancel it at least 24 hours before the current period ends. Apple charges the renewal within the 24 hours before the period ends.
You can manage or cancel your subscription in your Apple account settings, or from Profile › Your plan in Haven. Cancelling stops the next renewal; Pro stays available until the end of the period you paid for.
A free trial, if offered, is shown on the purchase screen. Apple decides who is eligible. If you cancel during a trial, you won’t be charged.
Apple handles refunds under its policies. Request one at reportaproblem.apple.com. If Apple refunds or revokes a purchase, the Pro access it paid for ends.
If the price of your subscription changes, Apple tells you in advance and asks for your agreement where its rules require it.
Deleting Haven or your Haven account does not cancel a subscription.

Your Pro access follows the purchase status that Apple confirms to our server. If a confirmation is delayed, the app tells you, and Pro opens once it is confirmed.

9. Acceptable use

You may not use Haven to:

break the law, violate someone else’s rights, or harass, exploit or threaten anyone;
get medical, clinical, legal, financial or emergency decisions for yourself or someone else;
reverse engineer, disrupt, overload, scrape or probe Haven, or get around its security, usage limits, subscriptions or access controls;
upload malware or content you don’t have the right to share;
present Jennie’s output as professional advice or as the work of a person.

We may investigate misuse and limit or suspend access when reasonably needed to protect people, Haven or the public.

10. Your content

What you write in Haven stays yours. You give us a limited, non-exclusive license to store, transmit, process and display it only to run, secure and support Haven for you, as described in the Privacy Policy. We don’t use it to train AI models. The license ends when you delete the content or your account, except for copies we must keep by law.

You are responsible for what you write. Avoid sharing private details about other people unless you have a good reason and their permission.

AI output may be similar to output others receive and may not be protected by intellectual-property rights. We don’t guarantee that it is accurate, complete, useful or original.

11. Our rights

Haven’s software, design, illustrations of Jennie, journeys, text and brand belong to us or our licensors. Subject to these Terms and the Standard EULA, you may use Haven for your own personal, non-commercial wellbeing. You may not copy, sell or redistribute it.

12. Changes and ending

Haven is evolving. We may add, change or retire features, journeys and sessions, and we may change AI providers in line with the Privacy Policy. We don’t promise that Haven will always be available or error-free. If we stop offering Haven Pro, we will stop renewals and tell you how to request a refund for any unused paid period where Apple’s rules or the law allow it.

You can stop using Haven and delete your account at any time. We may suspend or close an account for a serious or repeated breach of these Terms, a legal requirement or a risk to other people or the service. Sections that by their nature should survive ending this agreement will survive.

We may update these Terms. We will post the new version here with a new effective date and give notice before a significant change applies, for example in the app. If you keep using Haven after that, the new Terms apply.

13. Disclaimers

To the fullest extent the law allows, Haven is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We don’t warrant that Haven or AI output will be accurate, suitable for every situation, uninterrupted, secure or error-free. Some places don’t allow these exclusions; there, they apply only as far as the law permits.

14. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from Haven or these Terms. Our total liability for any claim is limited to the greater of the amount you paid for Haven Pro in the 12 months before the claim and US$50.

Nothing in these Terms limits liability that cannot be limited by law or takes away rights you have under the consumer protection laws where you live.

15. App Store terms

These Terms are between you and us, not Apple. We, not Apple, are responsible for Haven and its content.
Apple has no obligation to provide maintenance or support for Haven. Contact us for support.
If Haven fails to meet an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any. Apple has no other warranty obligation for Haven.
We, not Apple, are responsible for addressing claims about Haven, including product liability, legal or regulatory compliance, consumer protection and intellectual-property claims.
You confirm that you are not located in a country subject to a US government embargo and are not on a US government list of prohibited or restricted parties.
You must follow any third-party terms that apply when you use Haven, such as your mobile carrier’s terms.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

16. General terms and contact

If you have a problem with Haven, please contact us first at support@syntree.io. We will try to resolve it within 30 days.

If a part of these Terms can’t be enforced, the rest still applies. If we don’t enforce a term right away, we haven’t waived it. You may not transfer this agreement without our consent; we may transfer it to a successor who takes over Haven and keeps these Terms. These Terms, the Standard EULA and the Privacy Policy are the whole agreement about Haven.

Contact: Ivan K., publishing as Syntree Labs, support@syntree.io.