1. Who we are
Haven is provided by Ivan K. (“we,” “us”), who publishes Haven under the name Syntree Labs. We decide how and why personal information in Haven is used.
Questions and privacy requests: support@syntree.io. Please don’t email journal entries, conversations or other sensitive details. We don’t need them to help you.
2. The short version
- We collect what Haven needs to work: your account, what you write in Haven and your inner weather check-ins.
- Jennie’s words are written by Haven’s AI service providers, only after you agree, from the conversation you are in and the records listed in section 5.
- Jennie reads a journal entry only when you ask her to reflect on that entry.
- Haven measures limited usage under your account, never what you write, and you can turn that off.
- We don’t sell your information, share it for advertising, or track you across other apps and websites. Haven shows no ads.
- You can export or delete your data in the app at any time, for free.
3. What we collect
| Category | What it includes | Source |
|---|---|---|
| Account | The account identifier from Sign in with Apple and a sign-in token from Apple that Haven uses only to remove Haven from your Apple ID when you delete your account; your first name, if you give one; the age you confirm to show you are 18 or older; the goals you choose when you start; records of your sign-in sessions | You and Apple |
| Conversations | Your messages to Jennie and her replies, in guided sessions and free talk; which journeys and sessions you have started and finished; the weather you check in with before and after a session; and “what you noticed,” a one-line note Jennie writes at the end of a guided session | You and Haven’s AI |
| Journal and inner weather | Journal entries (title, text and weather), Jennie’s reflection on an entry when you ask for one, and your inner weather check-ins (Clear, Bright, Grey, Rainy or Stormy) | You and Haven’s AI |
| Your week | A weekly look back that Haven builds from your weather, finished sessions and small steps and, with Haven Pro, a short note Jennie writes about that week | Haven and Haven’s AI |
| Small steps | Small steps suggested in your sessions and whether you marked them done | You and Haven’s AI |
| Your choices | Your AI permission and its history (the version you saw and when you agreed, declined or turned it off); the app variations assigned to your account when we test a change | You and Haven |
| Purchases | For Haven Pro: the product, transaction identifiers, purchase, renewal and expiry dates, whether it was a free trial, and refund or revocation status. We never receive your payment card details. | Apple |
| Technical and security | IP address, app version, device and operating system type, request times and error information in our server logs; your device’s time zone, so your daily free talk starts again in your own morning | Your device and our servers |
| Usage, unless you turn it off | Which screens open, whether a step works and which plan was selected, with your Haven account identifier, a random device identifier, app version, device model, operating system, language, and your IP address with the country, region and city it points to | Your device |
| Support | Your email address and what you write to us | You |
Sign in with Apple may offer to share your email address with Haven. Haven does not store it. Reminders you set are scheduled on your iPhone; their time stays on your device and the notification text contains nothing personal.
Haven does not collect your precise location, contacts, photos, microphone audio, Apple Health data or advertising identifier.
Earlier test versions of Haven offered voice messages, Apple Health and long-term conversation summaries, and asked for gender. The current version does not collect audio or Health data and does not summarize your conversations. Anything stored by an earlier test version stays in your data export and is deleted with your account.
This website
haven.syntree.io has no accounts, forms, cookies, advertising or analytics. Our web server receives ordinary request information, such as IP address, browser, page and time, to deliver and protect the site.
4. How we use it
- To provide Haven: your account, conversations, journeys, journal, inner weather, small steps, data export and account deletion.
- To write Jennie’s replies, suggested small steps, “what you noticed,” her reflections on journal entries you choose and, with Haven Pro, her weekly note with AI, only while your AI permission is on.
- To decide what your plan includes: verifying purchases with Apple, keeping Pro access up to date and restoring purchases.
- To keep Haven safe and working: securing accounts, preventing abuse and fraud, enforcing usage limits and fixing problems.
- To answer you when you contact support.
- To improve Haven using usage measurement, unless you turned it off, and service data that does not include what you write.
- To comply with law and enforce our Terms of Use.
We don’t use your conversations or journal to train AI models. We don’t read them unless you ask us to, we need to investigate abuse or a security problem, or the law requires it. Haven sends no marketing email.
5. AI and Jennie
Jennie is an AI. Her replies, the small steps she suggests, the “what you noticed” note, her reflections on journal entries and her weekly note are generated by Haven’s AI service providers, companies that run AI models for Haven on paid business terms. An AI safety check reads the same conversation, and a journal entry you ask Jennie about, so Haven can show crisis resources when they may be needed. Before your first conversation, Haven asks for your permission. Haven checks that permission on its server before every request.
While your permission is on, Haven sends its AI service providers:
- the messages of the conversation you are in, with its recent history;
- the instructions for the session you are in;
- your first name and the goal you chose;
- the weather you choose before and after a guided session;
- so a new session can pick up where you left off: up to five of your saved small steps (the title, when it was saved, whether it is done and the session it came from), the guided sessions you finished with the weather before and after, and your place in a journey. On the free plan Jennie receives these within the journey you are in; with Haven Pro, across every journey and in free talk;
- a journal entry (its title, text and weather), only when you ask Jennie to reflect on that entry;
- with Haven Pro, for Jennie’s weekly note: the weather you chose each day, on check-ins and journal entries as well as around sessions, and how many sessions, small steps and days of talking your week held.
Haven does not send its AI service providers journal entries you have not asked Jennie about, messages from your other conversations, your “what you noticed” notes, your age, your purchases or your Apple account details.
Our AI service providers process this information to produce Jennie’s replies for Haven, not for their own purposes. They may keep requests for a limited time to run their service, detect abuse and meet legal requirements. A current list of our AI service providers is available on request at support@syntree.io.
You can turn AI conversations off in Profile › Privacy and data. Jennie then stops replying and nothing new is sent to the AI. Your saved conversations stay until you delete them. If Haven ever sends new kinds of information to AI or uses them for a new purpose, it will ask for your permission again.
6. Usage measurement
Usage measurement is on unless you turn off “Share limited usage” in Profile › Privacy and data. You can turn it off at any time, and it stays off on that device.
While it is on, the app sends Amplitude, Inc. a limited set of events, such as which screens open, whether a step works and which plan was selected on the Pro screen. They are processed in Amplitude’s United States data center. Each event carries your Haven account identifier, so we can see where the app fails for a person and help when you write to support, together with a random device identifier, the app version, device model, operating system and language, and your IP address with the country, region and city it points to. Events never include what you write, your journal, your weather, your age or your goals. Turning it off stops new events, discards unsent ones and resets the device identifier.
App configuration
When the app starts, it asks Google Firebase Remote Config for app settings, for example which version of a screen to show. The request includes a Firebase installation identifier, app version, device information and IP address. It does not include your Haven account or anything you write.
8. Your choices and rights
In the app
- Turn AI conversations and usage sharing on or off in Profile › Privacy and data.
- Delete a chat from Jennie settings, and edit or delete journal entries.
- Download all of your data as a file with Export my data.
- Delete your account with Delete account.
- Allow or stop notifications in iOS Settings, and manage a subscription in your Apple account settings.
By email
Wherever you live, you can ask us to confirm what we hold about you, give you a copy, correct it or delete it. Email support@syntree.io with the subject “Haven privacy request.” We may ask for details that show the account is yours before we act. You can use an authorized agent where the law allows. We answer within 45 days and won’t treat you differently for using a right.
Some US states, including California, give residents rights to know, access, correct and delete personal information, to opt out of its sale, sharing for targeted advertising or profiling, and to limit the use of sensitive information. We don’t sell or share personal information or use it for targeted advertising or profiling, and we use sensitive information only to provide Haven.
If we decline a request, you can appeal by replying to our answer with the subject “Appeal.” We will reply within 45 days. If you are not satisfied, you can contact your state attorney general.
9. Retention and deletion
- Your account and content stay while your account exists. You can delete chats and journal entries at any time.
- Purchase and AI permission records stay with your account and are deleted with it. Apple keeps its own purchase records.
- Server logs are kept only as long as needed for security and troubleshooting.
- Support email is kept as long as needed to help you and keep a record of the request.
- Usage events, unless you turned them off, are kept by Amplitude under our settings with your account identifier. Deleting your Haven account does not remove them by itself: email us and we will delete them.
When you choose Delete account, Haven signs you out on every device and deletes your profile, conversations, journal, inner weather, small steps, purchase records and choices from our active database straight away. Remaining clean-up, such as removing Haven from your Apple ID or removing files kept by an earlier test version, is completed within 30 days. Copies in database backups are overwritten in our normal backup cycle, and always within six months. If we ever restore a backup, we delete removed accounts again before it goes live.
Deleting your account does not cancel a Haven Pro subscription. Cancel it in your Apple account settings.
10. Security and where data is processed
We use encryption in transit, access controls, server-side permission checks and restricted production access. Sign-in tokens are kept in your iPhone’s Keychain. No system is perfectly secure; if you think your account was misused, email us.
Haven is offered in the United States. Its servers and database are in the United States. Our AI service providers may process requests in the United States or in other countries where they have facilities, and Amplitude processes usage events in the United States.
11. Haven is for adults
Haven is only for people aged 18 or older. We don’t knowingly collect information from anyone younger. If you believe someone under 18 is using Haven, email support@syntree.io and we will delete the account.
12. Do Not Track and Global Privacy Control
Haven doesn’t track you across other companies’ apps or websites, so there is nothing for a Do Not Track signal to switch off. We treat a Global Privacy Control signal as a request to opt out of sale and sharing, which we already don’t do.
13. Changes and contact
When this policy changes, we update it here and change the effective date. If a change is significant, we will also give notice before it applies, for example in the app. A change that needs your agreement, such as sending new kinds of information to AI, will not apply to you until you agree.
Contact: Ivan K., publishing as Syntree Labs, support@syntree.io.