Haven

Coming soon to theApp Store

Consumer Health Data Privacy Policy

Consumer health data.

Effective October 9, 2026

This policy applies to consumers in Washington under the My Health My Data Act and in Nevada under its consumer health data law. Haven is a wellness app, not a medical service, but some of what you share in it, such as how you feel, can be consumer health data under these laws.

1. Who this policy covers

Haven is provided by Ivan K., who publishes it under the name Syntree Labs. This policy describes the consumer health data Haven collects, why, where it comes from, who receives it and how you can exercise your rights.

2. Consumer health data we collect and why

CategoryWhy we collect it and how it is used
Inner weather check-ins (Clear, Bright, Grey, Rainy, Stormy), including before and after a sessionTo show your weather back to you on Today, in your journal and in Your week, to pick the sky and Jennie’s outfit, to time the Pro offer so it never appears after a Rainy or Stormy check-in and, with your AI permission, to let Jennie pick up where you left off and write a weekly note for Haven Pro
Conversations with Jennie, including anything you say about your feelings, stress, sleep, relationships or wellbeingTo write Jennie’s replies, suggested small steps and “what you noticed” notes, and to let you return to your conversations
Journal entries and their weatherTo keep your journal and show it back to you, and to write Jennie’s reflection on an entry when you ask for one
Goals you choose, such as sleep, stress or overthinking, and the journeys you takeTo suggest journeys, keep track of your progress and, with your AI permission, let a new session pick up where you left off
Small steps and whether you completed themTo remind you of the steps you chose, show them on Today and, with your AI permission, let Jennie ask how a step went
Information that could reveal you use a wellness app, such as your account identifier and purchase recordsTo run your account and your Haven Pro subscription and, unless you turn usage sharing off, to measure which screens open and whether things work

Earlier test versions of Haven could also store Apple Health data and voice messages. The current version does not collect them. Any such data from a test version is included in your export and deleted with your account.

3. Sources

  • You, when you use Haven.
  • Haven’s AI, which writes Jennie’s replies, suggested small steps, notes, reflections on journal entries you choose and weekly notes from what you share.
  • Apple, for your sign-in identifier and purchase records.

4. Consumer health data we share

We do not sell consumer health data. We do not share it with third parties for their own purposes. With your permission for AI conversations, these are sent to our AI service providers, as processors, to write Jennie’s words and run safety checks:

  • the messages of the conversation you are in, with its recent history, and the session instructions;
  • your first name and the goal you chose;
  • the weather you choose before and after a guided session;
  • up to five of your saved small steps and whether each is done, the guided sessions you finished with their weather, and your place in a journey;
  • a journal entry with its weather, only when you ask Jennie to reflect on that entry;
  • with Haven Pro, for the weekly note: the weather you chose each day and how many sessions, small steps and days of talking your week held.

Journal entries you have not asked Jennie about, messages from your other conversations and your age are not sent to them.

Unless you turn off “Share limited usage,” your account identifier is sent to our analytics provider with events about which screens open and whether things work. These events never include what you write, your journal or your weather.

5. Categories of recipients

  • AI service providers, as processors for Jennie’s replies and safety checks, only with your AI permission. A current list is available on request.
  • Hosting provider (DigitalOcean, LLC), as a processor that stores Haven’s database in the United States.
  • Analytics provider (Amplitude, Inc.), as a processor for usage measurement in the United States, unless you turn it off.
  • Government authorities, only when the law requires it.

Haven has no affiliates that receive consumer health data.

6. Your rights and how to use them

  • Confirm and access. Ask whether we collect, share or sell your consumer health data, get a copy, and get a list of every third party and affiliate that received it. Export my data in Profile › Privacy and data gives you a copy straight away.
  • Withdraw consent. Turn off AI conversations in Profile › Privacy and data to stop sharing with our AI processors, and turn off Share limited usage there to stop usage measurement, or email us.
  • Delete. Delete account in Profile › Privacy and data deletes your data from our active systems straight away. We notify our processors, and copies in backups are deleted within six months.

You can also email support@syntree.io with the subject “Consumer health data request.” We may ask for details that show the account is yours. We answer within 45 days. If we need more time, we may extend once by another 45 days and will tell you why. Requests are free, at least twice a year.

If we decline your request, you can appeal by replying with the subject “Appeal.” We will answer in writing within 45 days. If we deny the appeal, you can contact the Washington State Attorney General at atg.wa.gov/file-complaint or the Nevada Attorney General at ag.nv.gov.