Contact support
Response target
Within two business days, Monday–Friday, excluding public holidays.
Tell us your app version (Profile › About Haven), your iPhone model and iOS version, and what happened. Do not send journal entries, conversations, sign-in codes or payment card numbers. We don’t need them to help you.
Do it in the app
These controls are free and work without contacting us:
| To | Go to |
|---|---|
| Turn AI conversations on or off | Profile › Privacy and data › AI conversations |
| Turn usage sharing on or off | Profile › Privacy and data › Share limited usage |
| Download your data | Profile › Privacy and data › Export my data |
| Delete your account | Profile › Privacy and data › Delete account |
| Delete a chat | In the chat, open Jennie settings › Delete chat |
| Change or stop a reminder | Profile › Reminders |
| See or manage Haven Pro | Profile › Your plan |
| Restore Haven Pro on a new device | Profile › Your plan › Restore purchases |
| Find crisis lines | Profile › Help and support › Get help now, or Get help in any chat |
Subscriptions and refunds
Apple processes App Store payments, subscriptions and refunds. You can cancel Haven Pro in Profile › Your plan or in iOS Settings under your name › Subscriptions. Cancel at least 24 hours before the end of the current period to avoid the next charge.
Apple decides refunds. Request one at reportaproblem.apple.com. Deleting Haven or your account does not cancel a subscription. If Pro doesn’t open after a purchase, use Profile › Your plan › Restore purchases, then email us with the date of the purchase if it still doesn’t open.
Privacy requests
Most requests are quickest in the app: Export my data gives you a copy of everything, and Delete account removes it. For anything else, such as a correction or a question about what we hold, email support@syntree.io with the subject “Haven privacy request.” Don’t include sensitive content in the first email. See the Privacy Policy and the Consumer Health Data Privacy Policy.
Urgent or crisis help
Haven and Haven support do not monitor messages and cannot contact emergency services for you.
- If you or someone else may be in immediate danger in the United States, call 911 now.
- For suicidal thoughts, a mental health or substance use crisis, or emotional distress, call or text 988, or chat at chat.988lifeline.org. It’s free and available 24/7.
These services are independent of Haven.
If the user is under 18
Haven is only for adults aged 18 or older. If you believe someone under 18 is using Haven, email support@syntree.io. Include only what we need to find the account. We will delete it.